Refund Policy — Lonise.store
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Refund Policy

Last updated: January 2025 · Lonise.store

Overview

Our commitment to you

At Lonise.store, every system is hand-built and personally configured after a direct consultation with each client. Because of the significant human labor involved in each delivery, our refund policy reflects the nature of a bespoke digital service — not a generic file download.

We are committed to delivering exceptional quality and we stand behind every system we build. Please read this policy carefully before purchasing.

Eligibility

When refunds apply

✓
Full refund — before consultation
If you request a refund before our team has contacted you for the customization consultation, you are entitled to a full refund. No questions asked.
~
Partial refund — consultation completed, build not started
If the customization consultation has been completed but work has not yet begun, a partial refund of 50% may be issued at our discretion.
✕
No refund — system delivered
Once your custom workspace has been delivered, refunds are not available. This is because the system has been built exclusively for you and cannot be resold or reused.
Quality Guarantee

If something is wrong

If your delivered system does not match what was agreed upon during the consultation, we will fix it at no additional cost. Post-delivery revisions are always included.

Revision guarantee: If your system has missing elements, incorrect configurations, or does not reflect what was discussed, contact us within 14 days of delivery and we will correct it.

Process

How to request a refund

Send an email to support@lonise.store with the subject "Refund Request" and include your order email address, your Stripe payment confirmation number, and a brief description of the reason.

We respond to all refund requests within 2 business days. Approved refunds are processed back to the original payment method within 5–10 business days via Stripe.

Questions about this policy?

We're happy to clarify anything before you purchase. Reach out directly and we'll respond within 24 hours.

support@lonise.store